Help

Help Center

Welcome to Souvenir Express. We’re here to help with orders, shipping, returns, custom apparel, sizing, and wholesale questions.

About Souvenir Express

Souvenir Express creates New York-inspired apparel with a focus on clean design, comfort, and everyday wear. Our factory and warehouse are located in Ronkonkoma, Long Island, New York, where we handle our products with care from start to finish.

Every piece is designed with attention to detail, checked carefully, packed with care, and shipped from New York.

How can we help?

Order Questions

If you have a question about your order, please contact us with your order number. We can help with:

• Order status
• Tracking information
• Shipping questions
• Address issues
• Damaged or incorrect items
• Return or exchange questions

Shipping

Most ready-to-ship items are processed within 1–3 business days.

Custom apparel, personalized items, DTG, DTF, embroidery, bulk orders, and wholesale orders may take extra production time depending on the order details.

Once your order ships, tracking information will be sent to the email used at checkout.

Returns & Exchanges

Eligible unused items may be returned within 30 days of delivery.

Items must be unworn, unwashed, unused, and in original condition.

Custom, personalized, DTG, DTF, embroidery, bulk, and wholesale orders are final sale once approved or produced.

For full details, please visit our Shipping & Returns page.

Custom Orders

We offer custom apparel and personalized products, including:

• Custom T-shirts
• Custom hoodies
• DTG printing
• DTF printing
• Personalized names or designs
• Bulk and wholesale custom orders

For custom orders, please contact us with your design, quantity, size, color, and deadline.

Bulk / Wholesale Orders

We accept bulk and wholesale inquiries for retail stores, gift shops, events, corporate orders, and group orders.

Please include:

• Product type
• Quantity
• Sizes and colors
• Design details
• Deadline
• Shipping location

Sizing Help

Please check the size chart before ordering. Sizing may vary slightly depending on the product style, brand, and fit.

If you are between sizes or want an oversized look, we recommend sizing up.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Clear photo of the issue
• Photo of packaging if damaged
• Short explanation of the problem

We will review the issue and help with the best solution.

For help with your order, shipping, returns, custom orders, or wholesale questions, contact us:

Email: Manuel@souvenirexpress.com
Phone/Text: (201) 543-3397

Business Name: Souvenir Express
Location: Ronkonkoma, Long Island, New York

We usually respond as soon as possible during business hours.